This Refund Policy applies to all web design and development services purchased from Kee Chee Khian ("we", "us", "our"). By making a payment, you ("Client") agree to the terms set out below.
We take every project seriously and are committed to delivering the agreed website and all stated deliverables to the best of our ability. Our goal is your satisfaction, and we work closely with each client throughout the project to ensure the outcome meets expectations.
A refund will be issued only in the event that Kee Chee Khian fails to deliver the agreed website deliverables as described at the time of purchase.
Specifically, a refund may be considered if:
No refund will be issued in the following circumstances:
If you believe you are entitled to a refund under Section 2, please contact us within 14 days of the issue arising by:
Please include your name, order reference, and a description of the issue. We will review your request and respond within 5 business days. Where a refund is approved, it will be processed via the original payment method within 10–15 business days, depending on your card issuer or bank's processing time.
In cases where part of the project has been completed and delivered, we reserve the right to issue a partial refund proportionate to the work not yet completed, at our reasonable discretion.
Where payment has been made via an instalment provider (e.g. PayLater by Grab or Atome), refunds are subject to the terms of the relevant instalment provider in addition to this policy. We will cooperate fully with the provider to facilitate any approved refund.
This Refund Policy is governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.
For questions about this policy, please reach out via WhatsApp at +65 9070 9072 or email at hello@ultravalue.club.
Kee Chee Khian | Singapore